Privacy Policy

Sound Haven Fest LLC ("Sound Haven," "we," "us," or "our") operates the Sound Haven Music Festival and the website https://soundhavenfestival.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or attend our festival.

Please read this Privacy Policy carefully. By using the Site or attending our festival, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or attend our festival.

Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Purchase tickets or merchandise
• Register for our email or SMS updates
• Submit vendor or artist applications
• Participate in contests, promotions, or surveys
• Contact us with questions or feedback
• Interact with us on social media

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Payment information (processed securely by our third-party payment processors)
• Date of birth and identification (for age verification purposes)
• Social media usernames and profile information
• Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Clickstream data and interaction patterns

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our Site and collect usage data. Cookies are small data files stored on your device. You can manage your cookie preferences through our Cookie Settings link in the footer, or through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing ticket purchases and registrations
• Communicating with you about the festival, including updates, announcements, and changes
• Responding to your inquiries and providing customer support
• Sending promotional materials and marketing communications (with your consent)
• Processing vendor and artist applications
• Improving our Site and festival experience
• Analyzing site usage and trends
• Ensuring security and preventing fraud
• Complying with legal obligations
• Enforcing our terms and conditions

Information Sharing and Disclosure

We may share your information in the following circumstances:

Third-Party Service Providers

We work with trusted third-party service providers who assist us in operating our Site and festival, including:

• Ticket Processing: Our ticketing partner processes ticket sales and attendee information
• Payment Processing: Payment processors handle transaction data securely
• Email and SMS Marketing: Laylo and other communication platforms help us send updates to subscribers
• Analytics: Google Analytics and similar services help us understand site usage
• Social Media: Integration with Facebook, Instagram, and Twitter/X for social features
• Website Hosting: Our hosting provider stores site data

Legal Requirements

We may disclose your information when required by law, such as to:

• Comply with legal processes or government requests
• Enforce our agreements and policies
• Protect our rights, property, or safety, or that of others
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Your Rights and Choices

Access and Correction

You have the right to access, correct, or update your personal information. To do so, please contact us using the information provided below.

Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email. To stop receiving SMS messages, reply STOP to any text message. Please note that you may still receive transactional or administrative messages.

Cookie Management

You can manage your cookie preferences through the Cookie Settings link in our website footer or through your browser settings. Please note that disabling cookies may affect your experience on our Site.

Do Not Track

Some browsers have a "Do Not Track" feature. Currently, our Site does not respond to Do Not Track signals.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and share
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our Site may contain links to third-party websites, including our ticket vendor, social media platforms, and sponsor sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any site you visit.

Children's Privacy

Our Site and festival are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information. The festival has age restrictions, and minors must be accompanied by a parent or guardian.

International Users

Our Site is operated in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our Site, you consent to the transfer of your information to the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: